Social work and related services

Tender description

An emergency social service outside of normal office hours, to deal with emergency situations that cannot wait until the next working day. Provision will be across 4 Local Authorities: London Borough of Havering, London Borough of Barking and Dagenham, London Borough of Redbridge and London Borough of Waltham Forest. We intend to commission the service for a contract period of 3 years, with an indicative cost range of between 432 500 GBP and 500 000 GBP per annum (i.e. maximum total contract value of 1 500 000 GBP); The total cost will be divided between all 4 Local Authorities. The successful provider will be required to: — Provide an emergency out of hours social work service for Adult and Mental Health service user groups. — Provide Approved Mental Health Professionals (AMHPs) to undertake mental health assessments where needed, thus discharging this duty of provision on behalf of the four Local Authorities. — Safeguard people in an emergency — who are at risk of harm for some reason. All such safeguarding interventions will be in accordance with the respective procedures and reporting protocols of each Local Authority. — Identify, assess, prioritise and deal effectively with emergencies. — Provide essential information to promote people's health, well-being and safety and facilitate choice and control for service users and carers. — Work with other professionals; Children services, Hospitals, housing, care providers, voluntary sector, ambulance service. — Maintain electronic records of all calls activity. — Provide a referral response within 30 minutes. This service is expected to deliver a responsive front-line emergency service with the following outcomes: — Service Users are kept safe; — Service Users feel supported; — Service Users are treated with dignity, respect and as an individual; and — Service Users experience better health and welfare. Indicative Timetable for Tender: 1) Publish Tender — late October 2017 2) Tenders submitted — November/December 2017 3) Publish intention to award — Mid-February 2018 4) Award — March 2018 5) Contract start date — May 2018 Providers should be aware that the service will: — Transfer 7 full time permanent staff under TUPE arrangement from the existing provider, in accordance with the Transfer of Undertakings (Protection of Employment) Regulations.