Home Office Live Services - Organisational Design

Tender description

Summary of the work Organisational Design: Definition target structure, Live Services organisation, organisational design capability build; • Leadership Development: training strategy, delivery training, top two tiers of Live Services management staff; • Business Management Systems: Introduction of systems that Live Service can produce management information that supports the functioning of Live Services business. Expected Contract Length 10-20 days analysis and scoping, option to extend (1month + 6months + 6months). Latest start date Sunday 1 October 2017 Why the Work is Being Done Home Office Live Services is going through a transformation with a new operating model recently introduced. Live Services needs to ensure that the organisation is appropriately structure and supported by: • Properly defining the future structure of the Live Services organisation and introducing the ability to support organisational changes in a strategic manner; • Equipping the leadership team with the right skills and leadership qualities to support, motivate and drive through the changes efficiently; • Ensuring the information required to support the effective functioning of the department is available with robust data on people, estates and money. Problem to Be Solved Live Services currently has generalist resources covering multiple capabilities which means there is a lack of specialised, industrialised support for these capabilities. The capability for deciding on the interim and future organisational design needs maturing. This will allow for better decision making regarding areas such as: • Specialist resource allocation; • Diversity and resilience planning; • Roles and responsibilities definition; • Long term workforce planning. Ensure the organisation is appropriately structured, the senior management is appropriately skilled and trained in order to lead the organisation and that the appropriate business management systems in place in order to support that organisation. Who Are the Users The Live Services Business Management function is the primary user group for the work. The organisational design capability and the ownership of the management systems will sit with the Business Management team. There is some scope here for the Supplier to define the most appropriate group for the operation and use of each system. Early Market Engagement None Work Already Done Some high level requirements and outputs for the management systems and the operational design work have been documented. The Business Management team currently produces MI through a number of regular reports however this reporting is very manual. HODDaT are currently piloting a tool called OrgView and this will need to be incorporated into the overview toolset for the Business Management Systems if the pilot confirms this tool will be adapted by the Home Office. A Project Initiation Document (PID) has been written as part of the LST programme for the leadership development training. Existing Team The existing Live Services Transformation programme team will manage the project and the SRO will be the Head of Business Management. Two business analysts in the Live Services Business Management function will be available part-time to assist with the training needs analysis and training plan development although, depending on the Supplier’s suggested approach, their involvement may not be required. Current Phase Not applicable Skills & Experience • Past experience delivering organisational design projects • Past experience establishing organisational design and development capabilities • Past experience developing and delivering training strategies for senior management • Past experience with management systems in the following areas: o Management information; o Resource management; o Financial management • Past experience successfully delivering change in an IT operations environment • Past experience delivering transformation programmes in service based organisations • Past experience of working within the Public Sector; and • Ability to provide project resources that are flexible in their location of work • Ability to demonstrate the successful outcomes against the three specialist areas • Experience of working in transforming Service Management functions • Experience of delivering these capabilities in SIAM structured support services Nice to Haves Experience working in “rainbow teams” of mixed customer staff, other suppliers and contractors Work Location 2 Marsham Street, London and Apollo House, East Croydon. Occasional travel to other Home Office locations may be required. Working Arrangments Onsite full-time 5 days a week. Co-located with other Home Office. Security Clearance SC Security Clearance is required to operate on this project. Must hold or be willing to undergo security clearance (SC). No. of Suppliers to Evaluate 4 Proposal Criteria • The match to the essential skills and experience outlined above • Proof of past experience where the supplier has successfully applied the essential skills and experience required in this DOS request in similar transforming SIAM environments • This will be documented through: o Case studies; o Examples and demonstrable experience. • Demonstration of relevant experience in delivering training to senior management • Most economically advantageous bid as evidenced in the rate card for each type of resource the Supplier is able to provide Cultural Fit Criteria • The cultural fit with the Home Office will be evaluated using the following criteria: • Past experience of working within the Public Sector; and • Ability to provide project resources that are flexible in their location of work • Ability of the Supplier to demonstrate the Home Office Values, which are: • Commitment to excellence • Open and collaborative team approach • Flexible working • Commitment to team working • Shares skills and knowledge Payment Approach Fixed price Evaluation Weighting Technical competence 50% Cultural fit 15% Price 35% Questions from Suppliers 1. Do you expect a fixed price for the initial scoping phase 10-20 days or a day rate? Yes to fixed price for that phase 2. If our proposed resource does not have SC clearance, will this count against us in your evaluation? NoAlthough as mentioned on DOS:SC Security Clearance is required to operate on this project. Must hold or be willing to undergo security clearance (SC). 3. Can you clarify the 3 specialist areas in the question "ability to demonstrate the successful outcomes against the 3 specialist areas". • Organisational Design and Development: The definition of the target structure of the Live Services organisation and the subsequent organisational design capability build to allow Live Services to evolve in the future;• Leadership Development: The development of a leadership training strategy and the delivery of the training for the top two tiers of Live Services management staff;• Business Management Systems: The introduction of management systems so that Live Service can produce rich management information that supports the functioning of Live Services business. 4. Can you please specify what the three specialist areas are with regards to the question "ability to demonstrate the successful outcomes against the three specialist areas"? • Organisational Design and Development: The definition of the target structure of the Live Services organisation and the subsequent organisational design capability build to allow Live Services to evolve in the future; • Leadership Development: The development of a leadership training strategy and the delivery of the training for the top two tiers of Live Services management staff; • Business Management Systems: The introduction of management systems so that Live Service can produce rich management information that supports the functioning of Live Services business. 5. What is the preferred training delivery mechanism? i.e. eLearning, ILT, vILT?" Happy with the supplier providing us some innovative options. 6. How many users / locations will require training to ensure senior management is appropriately skilled and trained in order to lead the organisation ? approximately 30-40 staff in 2/3 locations as targeted at Grade 7 and above. 7. In this essential skill “Ability to demonstrate the successful outcomes against the three specialist areas” is this in reference to Management information; Resource management; and Financial management or Organisational Design, Leadership Development and Business Management Systems? Business Management Systems: including management information; resource management; and financial management data And Organisational Design and Development And Leadership Development 8. We are very interested in this opportunity and would appreciate it if you could provide us with your indicative budget for each phase of work so that we can tailor our proposal accordingly. Timeframe has already been provided as we’ve asked for a 1 month scoping exercise and then 6 months plus 6 months for delivery. Org Design and Dev – might be 1-3 specialist resource.Management Systems – 1-3 specialist (part/full) resource (MI, finance, HR)Leadership – cannot define – but timeline as above. Link to other question re: approx. 30-40 resources to be trainedSuppliers should guage their bids accordingly 9. Can you please clarify definition of "rainbow teams". A "rainbow team" can be defined as one made up of mixed customer staff, supplier staff and contractors 10. The evaluation weighting identifies 35% linked to price. However, within the online submission we notice there are no specific questions on the commercial offer. Would you like to receive a commercial offer and how do we submit this? Suppliers are asked to submit their pricing along with their bids for the ITT. The pricing will be scored accordingly, with a weighting of 35% 11. 'An amendment to section 8 i.e.' We are very interested in this opportunity and would appreciate it if you could provide us with your indicative budget for each phase of work so that we can tailor our proposal accordingly. Timeframe has already been provided as we’ve asked for a 1 month scoping exercise and then 6 months plus 6 months for delivery. Org Design and Dev – might be 1-3 specialist resource.Management Systems – 1-3 specialist (part/full) resource (MI, finance, HR)Leadership – cannot define – but timeline as above. Link to other question re: approx. 30-40 (AMENDED TO 50-70) resources to be trainedSuppliers should guage their bids accordingly