Telecommunications services

Tender description

The contract is for the provision of provision of hardware maintenance, software license assurance/maintenance and configuration assistance for our Mitel telephone system. Mitel technologies will need to be supported, in addition to: — Redbox Call Reporting; — PhoneExOne Call reporting; — CallXpress (Voice-mail). The contract will include enhanced configuration support for telephone handsets and other desktop telephony services (for example; IP phones, headsets, PC based telephony applications used in conjunction with or to access the server based applications). The following additional services maybe required: — Supply and installation of additional telephony licenses to support any variation to the FSCS user count. — New or enhanced configuration for the existing technologies. — New telephony capabilities to support new FSCS change initiatives during the term of the contract. — The supply of new hardware required to compliment the telephony solution. Please see the short description.