User Researcher (DAC-37)

Tender description

Summary of the work To work in the data analytics competency centre on a number of products providing services to the Home Office customers. The User Researcher will form part of a core product team. Specialist role User researcher Expected Contract Length 12 Months with the opportunity to extend for a further period up to a maximum of 6 months. Latest start date Monday 18 September 2017 Maximum Day Rate £650 a day Early Market Engagement None. Who Speclialist Work With A multi-disciplinary agile team including UX designer, front-end developer, back-end developer, content designer, dev ops, infrastructure, architecture, product manager and application manager. What Specialists Work On • Development and analysis of User Surveys • Review feedback • Perform Discovery research with new user group(s) • Perform regular evaluative testing • Perform access needs research • Gather requirements for a self service portal • Develop requirements and analyse findings of Web Analytics • Support operational assurance services • Test integration solutions Skills & Experience • Demonstrable experience of planning, organising and conducting research with internal government employees, including within highly secure environments. • Knowledge and experience of defining, measuring and leading on the use of analytics to inform user insight in conjunction with other methods • Demonstrable strong interpersonal skills and leadership experience in a complex agile environment, who knows how to make projects succeed • Have a degree in the relevant field combined with demonstrable experience. Degrees in HCI, psychology, anthropology, design research or similar are relevant • Knowledge of how complex applications can comply with W3C WAI standards, experience of evaluating compliance and research with users with access needs • Full understanding and demonstrable experience of research methodologies. Capability to select best technique. E.g. Qualitative: in-depth interview, usability testing, and contextual enquiry. Quantitative: benchmarking survey, web analytics • Comfortable with ad-hoc research request from other teams and providing support when can Nice to Haves Experience of the Government Digital Service’s Design Principles and Digital Service Standard and its application to internal products and services Work Location Based in Croydon with occasional travel to headquarters in central London and various stakeholder teams in the UK. Working Arrangments Travel to regional sites to be agreed, expenses incurred from travel outside of the M25/Greater London will be subject to Home Office Travel and Subsistence Policy. Security Clearance All staff must be SC cleared. We will ask bidders for details of key personnel, if successful the bidder will be asked for confirmation of security clearance or we will initiate clearance process. Additional T&Cs Standard DOS Terms and Conditions No. of Specialists to Evaluate 3 Cultural Fit Criteria Experience advocating user-centred design and delivering research in a technology-lead culture Evaluation Weighting Technical competence 65% Cultural fit 5% Price 30% Questions from Suppliers 1. Is this role inside or outside of IR35? This post is considered to be outside of IR35, however an assessment of the successful candidate will be made as part of their formalities prior to appointment.