Expired contract

Contact Centre Call Handling

Details

Buyer: Arts Council England
Supplier(s): VOYAGER NETWORKS LIMITED
Value: £20,000
Duration: 4 years
Topic: Evaluation consultancy services
Published: 24 August 2017
Source: ContractsFinder

Tender description

Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat.

Timeline

Completed: Award date28 July 2017
Completed: Award published24 August 2017
Current notice
Completed: Contract expiry date10 August 2021

About the buyer

Arts Council England is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@arts-council-england.gov
Commercial Director	+44 •••• ••••••	••••••••@arts-council-england.gov
Procurement Manager	+44 •••• ••••••	••••••••@arts-council-england.gov
Category Lead	+44 •••• ••••••	••••••••@arts-council-england.gov
Senior Buyer	+44 •••• ••••••	••••••••@arts-council-england.gov
Contracts Manager	+44 •••• ••••••	••••••••@arts-council-england.gov

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