Expired contract

Contact Centre Call Handling

Details

Buyer: Arts Council England
Supplier(s): VOYAGER NETWORKS LIMITED
Value: GBP 20,000
Duration: 4 years
Topic: Evaluation consultancy services
Published: 24 August 2017
Source: ContractsFinder

Tender description

Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat.

Timeline

Completed: Award date28 July 2017
Completed: Award published24 August 2017
Current notice
Completed: Contract expiry date10 August 2021

About the buyer

Arts Council England is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79419000 · Evaluation consultancy services
92000000 · Recreational, cultural and sporting services

Decision makers

Connect with the people behind this procurement.

Contact name	Job title	Phone number	Work email
	Head of Procurement	+44 •••• ••••••	••••••••@arts-council-england.gov
	Commercial Director	+44 •••• ••••••	••••••••@arts-council-england.gov
	Procurement Manager	+44 •••• ••••••	••••••••@arts-council-england.gov
	Category Lead	+44 •••• ••••••	••••••••@arts-council-england.gov
	Senior Buyer	+44 •••• ••••••	••••••••@arts-council-england.gov
	Contracts Manager	+44 •••• ••••••	••••••••@arts-council-england.gov

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