000879 RFI Order Management Solution

Tender description

The Library currently offers a number of priced services via multiple sales channels and order fulfilment systems. Customers can pay on Account (billing or deposit), by Card or by IFM (a third-party banker type function), in multiple currencies. The total number of transactions handled per year is c. 450k. In addition to standard key financial processes, to support priced services, the Library's corporate Finance System, Oracle e-Business suite (EBS), is responsible for numerous processes. This functionality and the data to support it, is currently customised and mastered within the Finance System. However, the Library is seeking to replace its Finance System and has chosen to replace it with a solution that will support standard key financial processes only. The Library therefore requires a solution, to fill the gap. Hence this RFI is intended to identify how products in the market place can help us do this. We need to know what technologies/services might be suitable and what the likely costs of their implementation might be.