Website maintenance and support

Tender description

Why the Work is Being Done The Sport England website is required to deliver all facets of the Active Nation strategy 2017-21. Not only this, it is the first entry point for most of our customers: the individuals, organisations and consortia who apply for public funding to get the nation more active. We are required by law to maintain a website that shows how we're structured, outlines our mission and prove how we're working to achieve government outcomes. In addition, the website is a necessary hub of policy, national statistics and research. Problem to Be Solved We require a solution to website hosting and maintenance. Our customers need to access funding, research, news and statutory guidance to ensure we comply with the Royal Charter. Who Are the Users Our website users are diverse and access the site for a number of different reasons. They are mainly: *to access information about funding opportunities available *to apply for funding *to access and download national statistics about sport *to use our local government tool to help public servants make the case for investing in sport *to monitor and evaluate their own performance against Sport England's needs *to find out statutory information on governance and transparency data relating to the way we are run Early Market Engagement Work Already Done Existing Team We have an in-house team of three digital content specialists: A head of digital content / editorial A website manager A senior editor Current Phase Live Work Location The work can be performed from any location, but our head office is where all in-house staff are employed: 21 Bloosmbury Street, London. Working Arrangments The selected agency/ team will be required to attend the Sport England head office in person at least once every two months. In addition, a fortnightly catch up with the account manager is required. We also require a service / support review every month to ensure we are on budget and to identify any issues arising from either client or supplier. Security Clearance Additional T&Cs Skills & Experience Have access to the correct technical infrastructure to support the maintenance of websites Provide customer service support at least five days a week 9am-5pm Provide Umbraco CMS (version 7 minimum) Provide a dedicated account manager Have experience designing minimum AA-grade accessible websites Nice to Haves Ability to provide an enterprise grade content management system Provide customer service support outside normal working hours and at weekends Provide a priority system support centre that can rectify issues as and when they arise Provide evidence of having worked to maintain and/or develop government or public sector digital assets No. of Suppliers to Evaluate 3 Proposal Criteria Technical systems in place to enable website maintenance and support Team structure and account management process Value for money How the solution meets our needs Cultural Fit Criteria Work as a team with our organisation and other suppliers Share knowledge and experience with staff at Sport England Provide honest and expert feedback to the client Payment Approach Fixed price Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range budget is between £120-150,000 over two years.