Custom software development services

Tender description

Funding has been approved by Welsh Government technology grant to support a quality improvement, proof of concept project to replace the current manual interaction and information sharing processes of the current partner agencies — this is usually done by individual partner agencies compiling spreadsheets, sharing between themselves through various ways and the Frequent Attender Lead copying and pasting all relevant information into a single spreadsheet manually. Funding has been approved by Welsh Government technology grant to support a quality improvement proof of concept project to replace the current manual interaction and information sharing processes of the current partner agencies — this is usually done by individual partner agencies compiling spreadsheets, sharing between themselves through various ways and the Frequent Attender Lead copying and pasting all relevant information into a single spreadsheet manually. This project has significant research based on the management of Frequent Flyers and Locality Solutions is the one supplier capable of meeting the Health Boards unique requirements to complete the pilot work to have a proof of concept to meet the demands of the timetable set by the Welsh Government and the winter pressures. Locality Solutions already have a locality person centred CRM that is able to communicate across organisational boundaries safely and securely. Therefore this is especially ideal in a Frequent Attender environment where a person touches multiple agencies and high-risk Frequent Attender can be flagged to those individuals working and accessing the application. In addition they are already experienced in the issues associated with workflow and information governance and are therefore able to meet this very tight timescale of November 2017 for the development and implementation of a proof on concept solution and its support for 12 months. The Health Boards requires The ability to manage a Frequent Attender Case within a single workspace granting access to partner agencies that can view only those fields that they have permission to view. The ability to create multiple workflow processes which are triggered based on severity of cases, triggered behaviour or incident type. Workflow processes include the ability to automatically generate both optional and mandatory tasks. These tasks could include the request to fill out electronic forms, automated or manual escalation process, reminder to performs. The ability to generate intelligent information of a person's risk scores, contacts/incidents, action plans in a month or date view against a graph or chart to have a quick view of the progression of a frequent attender. This is to identify if specific actions have led to risk scores decreasing or increasing and aim's to build a pattern of the frequent attender. This will help the Frequent Attender team identify the appropriate pathways to success and promote a more patient-centred solution through learnings.