Collection agency services

Tender description

Service Requirement — Debt Collection (Household only) The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes. Debt Collection activities at United Utilities include: — Recovery of live debt on existing customer base; — Trace and Collect on Leaver Debts; — Field visits for various campaign activity; — Campaign Activity for earlier collections; — Specialist placement activities e.g. Deceased and enforcement. Background — Landscape United Utilities (UU) is the UK's largest listed water company. Through its subsidiary, United Utilities Water Limited, it manages the regulated water and waste-water network in the North West of England, providing services to around 7 000 000 people and businesses. United Utilities deliver around 1 700 000 000 litres of safe clean drinking water to customers every day through around 40 000 km of water pipes. Our vision is to be the best UK water and waste-water company, providing great service to our customers. Service Requirement — Debt Collection (Household only). The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes. Debt Collection activities at United Utilities include: — Recovery of live debt on existing customer base; — Trace and Collect on Leaver Debts; — Field visits for various campaign activity; — Campaign Activity for earlier collections; — Specialist placement activities e.g. Deceased and enforcement. The purpose of this PIN is to understand the capability and capacity of the Debt Collection Services market. This information will then be used to help determine United Utilities overall approach and any future strategy in relation to Debt Collection Services. Interested parties are requested to provide information on how your Company could provide part or all of the services required. The scope of this requirement may include but is not limited to the following: — Live 1st and 2nd collection activities; — Leaver trace and collect activities; — Panel management; — End-to-end DCA management; — Specialist placements; Interested parties should refer to the Addition Information section VI.3) in this notice which details the response requirements of this PIN.