Business intelligence software package

Tender description

Provision and maintenance of Service Risk management Software. Scottish Water (SW) has embarked upon a technology refresh programme to support its wider business change transformation initiative in regards of embedding a Leading Asset Management Strategy into business as usual. The implication of this strategy sits across 3 major directorates — Strategic Customer Service Planning, Capital Investment and Customer Service Delivery. SW's Asset Management strategy is about the management of its physical assets and how they deliver service. It covers all of the activities that support the management of assets: strategic planning, capital investment and operations and maintenance. It involves all those people and processes involved with the management of assets. In order to enable the implementation of the strategy across the business, SW has initiated a significant technology refresh programme encompassing all relevant business functions, viz. Service Risk Management and Investment Planning, Projects and Programmes Delivery, Enterprise Asset Management, plus Collaboration and Business Intelligence capabilities across the board. The scope of this procurement is to support the Service Risk Management and Investment Planning aspects of the overall scope by selecting a suitable toolset for the same. The key capabilities being looked for in the target toolset are: — Asset and Service Risk assessment for infrastructure and non-infrastructure assets, — Incorporation of a Service Measure Framework in Service Risk assessment, — Interventions planning for addressing Service Risks and maintaining asset stewardship, — Interventions Optimisation and Portfolio planning, — Portfolio management supported by Scenario Analysis and baselining capabilities, — Interventions delivery tracking and Service Risk update for iterative planning. A supplier is sought to provide a proprietary yet configurable ‘off-the-shelf’ solution or, a proprietary and configurable solution framework. More than one supplier may be contracted to provide various elements of the solution. Contracted suppliers will be required to collaborate with SW, and possibly other suppliers, in the implementation and integration of the software. Contracted suppliers will be required to provide on-going maintenance for the software they have provided.