TD1269 - Self-Service Payment Kiosks

Tender description

Derby City Council is largely based at The Council House, Corporation Street, DE1 2FS. The site has a customer service area to deliver services including Housing Benefit, Council Tax, Business Rates and Parking Services where members of the public can make payments in cash, cheque, debit or credit card. The Council has been proactive in promoting more automated payment methods such as Direct Debit and PayPoint and the number of cash transactions has reduced steadily, but there remains demand for payment methods by cash and card machine delivered via a self-service channel to reduce the cost per transaction and maintain resourcing capacity. Increased footfall resulting from a reorganisation within the Council House and increased demand on our services means we require two cash and card self-service payment kiosks and a freestanding card-only kiosk. Our existing self-payment kiosks will no longer be PCI compliant on 31 December 2017.The new kiosks must therefore be operational at the Council House by 31 December 2017. The initial Contract Term is 36 months; the contract is estimated to commence 01 October 2017 and expire 30 September 2020. There will be options to extend the contract for up to 24 months in annual increments, subject to satisfactory performance and business needs, if an established support and maintenance plan or rental/lease option is the outcome of the tender evaluation. The maximum Contract Term is therefore five (5) years. Keywords: self-service, payment, kiosks