Software package and information systems

Tender description

East Northamptonshire Council and the Borough Council of Wellingborough are seeking to consolidate their current Revenue and Benefits systems, following a strategic decision to combine the Revenue and Benefits Service across the two Councils. As part of this process a market engagement exercise is being conducted to assist the development of a technical solution and business case to meet this requirement. East Northamptonshire Council and the Borough Council of Wellingborough are seeking to consolidate their current Revenue and Benefits systems, following a strategic decision to combine the Revenue and Benefits Service across the 2 Councils. The two Councils operate within similar technical environments, with similar policy and procedure rules and also share common strategic objectives, in particular to have good engagement with citizens and streamline processes. However, the current Revenue and Benefits Services operate separately across the two Councils; each Council has a very different citizen demographic and has recently made different strategic decisions around the use of CRM. Accordingly, whilst there is an aspiration to combine the Service across the two Councils, it is recognised that the detail of how this combined service will operate is still to be confirmed. A market engagement document will be issued via Contracts Finder to engage with the market to assist the development of a technical solution and business case to meet this requirement. Subsequently, a Contract Notice may be issued for the procurement of a Revenue and Benefits System. Please see the Contracts Finder website to obtain the market engagement document: https://www.contractsfinder.service.gov.uk/Search