Closed tender

IT SERVICE MANAGEMENT SYSTEM

Details

Buyer
Falmouth Exeter Plus
Value
GBP 50,000
Topic
Software package and information systems
Published
31 July 2017
Submission
29 August 2017
Source
ContractsFinder

Tender description

Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010. Future Plans Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project. The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool: Incident Management Request Fulfilment Service Catalogue Problem Management Change Management Self Service Portal

Timeline

  1. Tender published31 July 2017
    Current notice
  2. Submission date29 August 2017

About the buyer

Falmouth Exeter Plus is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems

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