Data-processing services

Tender description

The Council is seeking to appoint 1 company to a call off contract period of 3 years (with an option to extend for a further 2 years) to provide off site processing resource for Benefits (Housing and Council Tax Reduction). The contract will provide the Council with additional resources if and when required to address work pressures so as to minimise the impact on service delivery. The Benefits department currently has responsibility for the administration and calculation of over 31 000 Housing and Council Tax Reduction claims and the collection of overpayments and investigation into benefit fraud. The work to be undertaken under this contract will include: Basic Revenues associated work which are started as a result of a Benefit change or new claim. Benefits associated work (Housing and/or Council Tax Reduction). Work assigned to the Contractor will comprise of processing work that has already been received, together with ensuring that account details are updated.