16-093: Community and Home Care Fast Response Service

Tender description

The Community and Home Care Fast Response Service will be delivered within the principles of the Service Specification under a block contract arrangement. A Community and Home Care Fast Response Service is commissioned on behalf of those who require their care and support needs to be met in their own home and to support them to access the local community. The Community and Home Care Fast Response Service will be accessed by adults of all ages who experience dementia, learning disabilities, sensory loss, autistic spectrum disorders, mental and emotional distress, and/or severe physical impairment, acquired brain injury and older people. It will be necessary for all beneficiaries to have had a Community Care Assessment and be defined by Adult Care Management as being in need of care or/and support. The need for care and support is defined in line with the Council's Eligibility Criteria, which currently equates to people with substantial and critical needs and any other policy and guidance that supersedes current regulation and guidance. Community and Home Care Fast Response Service - Current Service Delivery by the Incumbent Provider: Type of Contract: Block Contract Provided by: 2 x Mobile Care Workers Capacity: Total 10 hours per day made up of 8hrs actual contact time plus 2 hrs travel time Service Provision: A stand by service, available 365 days per year, within the hours of 7am and 10 pm, over a period of no more than 72 hours per service user. In the year 1st Sept 2015 to 31st Aug 2016 service was provided to 203 service users who required service to expedite hospital discharge. There were 68 days when the service was not utilised at all. On average the service is used for 1.25 hrs per day. Going forward the underutilised capacity will support the delivery of urgent response to people residing at home and requiring care and support. Primary Service Objective - facilitate hospital discharge by providing home care service to people who require a contracted service (i.e. services appointed to the Community and Home Care Service Framework) and when the contracted service is unable to accept referral as a result of high demand i.e. winter pressures. The service is flexible and responds to request for service for people situated at home where there are service capacity issues due to unforeseen circumstances such as contract compliance action against another provider and to prevent admission to hospital or residential care. Rotherham MBC reserve the right to utilise secured hours as they see fit. Bidders must note that Consortium bids will not be accepted for this opportunity.