Analysing, rationalising, and prototyping FCO internal processes

Tender description

Who Speclialist Work With The FCO's Digital transformation unit is a small team, and on the digital side you'll be working primarily with a Digital Transformation Manager. Each individual service you analyse will have its own stakeholders and you are likely to be working with managers and processing staff in each instance. What Specialists Work On We have identified several processes where staff are currently presented with forms in offline formats (.doc, .xls or .pdf). We would like help translating these into digital transactions: Analysing the forms Working them into a digital prototype (both GOV.UK tool and MS Dynamics) Where a process requires several forms, combining them to a single digital process Incorporating (and possibly conducting) user research Where the Work Takes Place Work will be done in the FCO's London office in King Charles Street London, and also in the Milton Keynes offices where the processing teams are and also a potential development team. Some work can be done off site if the specialist wants or needs to. Early Market Engagement We have done in-house discovery work to identify the processes in question and to identify technical solutions. This has produced a backlog of potential processes to transform and a vehicle for doing them. We are asking the specialist to further analyse the forms, feedback on the processes, and prototype as many as s/he can in the time period up to March 31. It will be crucial to listen closely to the requirements of the processing teams, but also to validate that they are necessary, ie this work should enable the full transformation of the processes. Working Arrangements We would like the individual to: Be comfortable talking to non-technical staff and translating their requirements into technical terms Be a good listener Where appropriate, propose changes to processes We need to be able to send the specialist unaccompanied to meet technical and non-technical staff, confident that they will be respectful, productive, and represent the Digital transformation unit well. While off site working is possible, we would want the individual to maintain daily engagement through standups Work Location Work will be done in the FCO's London office in King Charles Street London, and also in the Milton Keynes offices where the processing teams are and also a potential development team. Some work can be done off site if the specialist wants or needs to. Security Clearance FCO offices are secure buildings and ideally the specialist would have SC clearance. For the right candidate we would sponsor their clearance though this will mean that in the early weeks the candidate is likely to have to join us for morning meetings before leaving the building and working elsewhere. Additional T&Cs Ideally we would pay the specialist on a sprint by sprint basis, associated with the delivery of specific work packages Skills & Experience working in an agile team to deliver transactional software based on user requirements (15%) breaking up epics into manageable user stories (10%) developing prototypes to test out ideas, then iterating them based on user feedback (10%) Demonstrable experience using the GOV.UK prototype kit (10%) Nice to Haves Demonstrable experience using Microsoft Dynamics (5%) Briefing senior stakeholders, engaging with remote stakeholders (5%) No. of Specialists to Evaluate 3 Cultural Fit Criteria Working with technical and non-techincal staff to understand requirements (5%) Building good relationships and trust with teams both with and without departmental sponsors (5%) Quickly joining teams and understanding their needs (5%) Experience working in an agile manner (5%) Assessment Method Evaluation Weighting Technical competence 55% Cultural fit 20% Price 25% Questions from Suppliers Budget range range of day rate for this requirement between £500 to £1,000 per day.