E-portfolio user research

Tender description

Who Speclialist Work With You will be working with the in-house digital team at the National School of Healthcare Science who are responsible for the configuration, implementation and support of the new e-portfolio service. The team have solid experience of conducting user research with healthcare science trainees. What Specialists Work On Conduct a thorough and objective series of user research activities with the first cohorts of healthcare science trainees using a new 'off-the-shelf' e-portfolio service to allow the NSHCS Team to make continuous improvements during the setup phases of the service, and give them the confidence to launch the service across different training programmes. We anticipate the work to require usability testing sessions, user satisfactions surveys and user interviews as part of a longtitudinal survey. Where the Work Takes Place We anticipate that this work will require both on-site working at our offices (below) plus remote working. There may also be some work conducted in other locations in Birmingham. We are located at: 213 St Chads Court Hagley Road Birmingham B16 9RG Early Market Engagement Working Arrangements We will want the specialist/team to be outcomes focused rather than to work for set times in set locations. So, we will want the specialist/team to work on dedicated, pre-planned user research activities with planned outcomes. We intend this work to be spread over a 12-14 month period, with some periods of intense work (in Sept - Nov 2017, for example) and periods of much less intense work. Work Location We anticipate that this work will require both on-site working at our offices (below) plus remote working. There may also be some work conducted in other locations in Birmingham. We are located at: 213 St Chads Court Hagley Road Birmingham B16 9RG Security Clearance Additional T&Cs Skills & Experience Possess demonstrable experience of delivering user research activities and outputs in line with the Government Digital Service’s Design Principles and Digital Service Standard Possess demonstrable experience of leading user research activities for a digital service during an Agile development project Possess demonstrable experience of facilitating face-to-face and remote usability testing sessions with end users Possess demonstrable experience of setting up and analysing web analytics for actionable insights Nice to Haves Demonstrate experience of working with public and Government health departments and arms length bodies Demonstrate experience of digital online learning and assessment services No. of Specialists to Evaluate 3 Cultural Fit Criteria Work in a very transparent and collaborative manner with our organisation Be open to including members of the in-house team to be part of an intense, immersive, insightful experience of unearthing answers Assessment Method Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range