Real-time operating system software package

Tender description

The purpose of this contract is to appoint a service based provider of a customer satisfaction feedback system to provide a technological solution which has the capability to supply near time or real time feedback on the levels of satisfaction from a greater number of customers. It is expected that this will provide the business with actionable data to drive improvements and enable it to become a truly customer focussed business. The service must be available on a hosted, managed service basis, 24 hours per day, 7 days per week 365 days a year. The purpose of this contract is to appoint a service based provider of a customer satisfaction feedback system to provide a technological solution which has the capability to supply near time or real time feedback on the levels of satisfaction from a greater number of customers. It is expected that this will provide the business with actionable data to drive improvements and enable it to become a truly customer focussed business. The service must be available on a hosted, managed service basis, 24 hours per day, 7 days per week 365 days a year.