Programming services of systems and user software

Tender description

Food Standards Scotland (FSS) require to place a contract with Civica Services Ltd to procure further IT services to develop its existing Operations Work-flow System (OWS) that has been developed and delivered by Civica Services Ltd. FSS has identified a number of modules to have developed within OWS which will enhance our capability to provide accurate and timely data to customers; detailed Management Information (MI); increased confidence in the data used to charge Food Business Operators (FBOs) for the delivery of Official Controls (OCs); and improve decision making on resource deployment. As part of the project to upgrade and improve Food Standards Scotland's OWS recently provided by Civica Services Ltd, the reporting functionality will be improved to enable users to both mine data and produce MI in a simple, accurate manner which is capable of replication. An Enforcement module will be created, with links to the existing UAI module to capture and report on all enforcement actions taken by Officers in Approved Establishments. The Welfare module will be enhanced to facilitate feedback from 3rd parties as well as modifying the welfare scoring method. The list of disease conditions will be amended within the Post-Mortem Module to align with those across the rest of the UK and provide customers (FBOs and farmers) with consistency in reporting.