Software package and information systems

Tender description

Gloucestershire County Council is responsible for the local delivery of the English National Concessionary Transport Scheme, which includes a statutory duty to issue and manage ITSO smartcards and the technical infrastructure to support operator ticketing systems. The new solution should be cost effective and ensure the continuity and future development of smart card ticketing in Gloucestershire over the next 5 years. The total value of the contract is estimated to be between 500 000 GBP to 580 000 GBP. ITU reference PO25. Gloucestershire County Council is responsible for the local delivery of the English National Concessionary Transport Scheme, which includes a statutory duty to issue and manage ITSO smartcards and the technical infrastructure to support operator ticketing systems. Smartcard technology is also used in the delivery of subsidised travel in areas such as H2S, social care, apprenticeships and job seekers. The council's contract for a HOPS, CRM, online customer portal and card management bureau is due to end in December 2017 and must be replaced. The new solution should be cost effective and ensure the continuity and future development of smart card ticketing in Gloucestershire over the next 5 years. Specifically the Council is looking to purchase the following services: — Data Transfer / Transition to a new system; — Customer Relationship Management software system; — Online portal for ordering smart card for use by general public and via Libraries or Transport Staff; — Commercial Smart Card / Media; — Data Analytics; — Production of Smart Cards / Media; — Distribution of Smart Cards / Media; — Smart Card / Media support through a back-office system (HOPS); — Call centre; — Secure Smart Card / Media data exchange(ISAM); — Hosting Services; — Maintenance and Support as appropriate for the all the above services; — PCI DSS compliant payment mechanism; — System integration of all of the above services.