Software package and information systems

Tender description

The Open University intends to award a contract for up to 4 years for the maintenance and upgrade of its current alumni, donor and business engagement customer relationship management system (current application APT Solutions Stratum) to Stratum HAWK providing a staff and alumni portal which is data driven from the data held within the Stratum database, alongside the hosting of the hardware and software. The Open University intends to award a contract for up to 4 years for the maintenance and upgrade of its current alumni, donor and business engagement customer relationship management system (current application APT Solutions Stratum) to Stratum HAWK providing a staff and alumni portal which is data driven from the data held within the Stratum database, alongside the hosting of the hardware and software. The Stratum application and its upgrade, are owned, supplied, and supported exclusively by APT Solutions, a company which specialises in software for membership and external relationship management. The University has identified that this is the only viable option to deliver major external compliance requirements and meet income generation targets in the areas of industry research and philanthropy, whilst maintaining the current core business that is achievable within the University's capital and revenue budget and staff capacity. The University has made a substantial investment in APT Solutions Stratum, in process, infrastructure, and staff skills and capabilities. The University has identified that for reasons of compatibility, the need to minimise disruption to core business, and the need to introduce greater resilience for the existing system: the products, services and support supplied by APT Solutions are the only ones capable of meeting the University's requirements. The University has identified that this will also require further investment in functionality, business processes and efficiency. Improvements to the system may include consultancy services to help implement the additional modules to enable the University take advantage of any resulting business benefits.