PS/17/04 Contact Centre Association Accreditation & Membership
Details
- Supplier(s)
- Contact Centre Association
- Value
- GBP 60,000
- Duration
- 4 years
- Topic
- Membership organisation services
- Published
- 3 July 2017
- Source
- ContractsFinder
Tender description
Following the Varney report in 2008, it was decided that all Contact Centres in the public sector had to have accreditation to a professional body. Membership reflects high standards of staff care and customer care. It was decided that this should be the Contact Centre Association (CCA). All Contact Centres in the public sector are accredited by the CCA. The accreditation allows us to benchmark with other Contact Centres. This keeps DVLA up to date with new white papers and performance metrics for both the public and private sector. DVLA has chosen the CCA Global Standard C as a benchmark and currently hold global Version 6 accreditation and CCA Membership. As CCA are the only body that can provide CCA Membership a Single Tender Action (STA) was the only appropriate procurement route. The proposed duration of the contract is 4 years.
Timeline
- Completed: Award published3 July 2017Current notice
- Completed: Award date3 July 2017
- Completed: Contract expiry date31 August 2021
About the buyer
Driver and Vehicle Licensing Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 98100000 · Membership organisation services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@driver-and-vehicle-licensing-agency.gov |
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