ODR Discovery - User Research

Tender description

Summary of the work Taking Organ Donation to 2020 - Discovery phase for a ‘digital’ donor card and other content / tools to facilitate family conversations or break down barriers. Specialist role User researcher Expected Contract Length 4 weeks Latest start date Monday 24 July 2017 Who Speclialist Work With This User researcher will be embedded in an agile delivery team consisting of Digital Delivery Manager, UX Designer, Subject Matter Expert and Business Analyst. What Specialists Work On 1. User/focus group research leading to prototype designs for an ‘digital’ donor card and other content / tools to facilitate family conversations or break down barriers.  The key action required is: a person will tell their loved ones their decision and ask for their decision in return. a. Understand how best to maximise the registration journey's, with family conversations embedded throughout. 2. We also need to meet marketing legalisation for 2018 around marketing channel preferences so we will also undertake a review of the changes needed to the service to support this as part of our ongoing improvements. Skills & Experience • Have experience of researching mobile first solutions • Have a good understanding of available digital channels and general trends across demographics • Have experience of identifying opportunities within complex user journeys • Be able to absorb information and understand the challenge quickly • Have experience of being paired with a UX Designer to rapidly develop prototypes • Be able to quickly identify patterns and opportunities within analytical data • Have experience of running focus groups and lab interviews • Has experience of working within scrum teams, following an agile delivery methodology Nice to Haves • Experience of prototyping tools • have experience designing services for users with low digital literacy Work Location NHSBT, 500 North Bristol Park, Filton, Bristol, BS34 7QH Working Arrangments 3 days a week onsite, with the rest of the team. Travel expenses to different centres, research sessions or meetings covered only. No. of Specialists to Evaluate 8 Cultural Fit Criteria • Be able to embed within an existing Digital Delivery team • Take responsibility for their work • Share knowledge and experience with other team members • Challenge the status quo • Be transparent and collaborative when making decisions • Comfortable presenting to and working with a range of stakeholders • Be able to explain findings and proposed solutions to a non technical audience Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers 1. Does this role fall within the scope of the IR35 legislation? Yes, this role falls within IR35 legislation. 2. Please could you confirm the IR35 status of this role & daily rates Yes, this role falls within IR35 legislation. No daily rate has been set. 3. Dear Sirs, please can you advise what the expected budget is for this piece of work ? Given the specific nature of the specialist outlined within the requirement, this question is not applicable. 4. Is interviewing the researcher mandatory in the decision making or any other company representative is sufficient for the interview? No, the specialist will not need to be interviewed by NHS Blood and Transplant. 5. Please could you provide further detail on the 4-week timescales for this project? This piece of work will need to be completed within 4 weeks as outlined within the requirement. We are looking to commence this 4 week period as soon as possible, once the requirement has been awarded.