ODR Discovery - User Research

Tender description

Who Speclialist Work With This User researcher will be embedded in an agile delivery team consisting of Digital Delivery Manager, UX Designer, Subject Matter Expert and Business Analyst. What Specialists Work On 1. User/focus group research leading to prototype designs for an ‘digital’ donor card and other content / tools to facilitate family conversations or break down barriers.  The key action required is: a person will tell their loved ones their decision and ask for their decision in return. a. Understand how best to maximise the registration journey's, with family conversations embedded throughout. 2. We also need to meet marketing legalisation for 2018 around marketing channel preferences so we will also undertake a review of the changes needed to the service to support this as part of our ongoing improvements. Where the Work Takes Place NHSBT, 500 North Bristol Park, Filton, Bristol, BS34 7QH Early Market Engagement Working Arrangements 3 days a week onsite, with the rest of the team. Travel expenses to different centres, research sessions or meetings covered only. Work Location NHSBT, 500 North Bristol Park, Filton, Bristol, BS34 7QH Security Clearance Additional T&Cs Skills & Experience Have experience of researching mobile first solutions Have a good understanding of available digital channels and general trends across demographics Have experience of identifying opportunities within complex user journeys Be able to absorb information and understand the challenge quickly Have experience of being paired with a UX Designer to rapidly develop prototypes Be able to quickly identify patterns and opportunities within analytical data Have experience of running focus groups and lab interviews Has experience of working within scrum teams, following an agile delivery methodology Nice to Haves Experience of prototyping tools have experience designing services for users with low digital literacy No. of Specialists to Evaluate 8 Cultural Fit Criteria Be able to embed within an existing Digital Delivery team Take responsibility for their work Share knowledge and experience with other team members Challenge the status quo Be transparent and collaborative when making decisions Comfortable presenting to and working with a range of stakeholders Be able to explain findings and proposed solutions to a non technical audience Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range