Advocacy Services

Tender description

Commissioners have brought all statutory and non-statutory advocacy services together under a Single Lead Provider model to deliver both efficiencies and a more service-user focused, coherent and flexible service model. The Single Lead Provider shall be contracted to deliver both statutory and non-statutory advocacy in the London Borough of Hackney. The Service shall centre on a single referral management and screening Advocacy Hub. The Advocacy Hub shall direct appropriate advocacy referrals to the correct type of advocacy service. This shall result in a seamless and more efficient service. The Single Lead Provider shall sub-contract all 'non-statutory' advocacy casework to local small and medium-sized enterprises (SMEs). This shall support local sustainability and reflect the diversity of Hackney and the needs of its residents and shall leave a legacy that shall last beyond the life of the contract. In developing the non-statutory advocacy service the Single Lead Provider shall work in partnership with local SMEs to develop and deliver alternative approaches to advocacy such as peer advocacy, citizen advocacy and self-advocacy. This approach shall empower people in the community whilst being more cost-effective by providing an alternative solution to managing the provision of non-statutory advocacy.