Accessibility user testing and audit

Tender description

Why the Work is Being Done DVLA must ensure that digital services work for those who have specific needs or use assistive technology and ensure compliance (to minimum Accessible AA level) within WCAG2.0 web content accessibility guidelines. It is also essential that DVLA test digital services with users who have access needs to ensure that those services are not only WCAG compliant but usable. Problem to Be Solved In order for DVLA services to be accessed via GOV.UK, they must meet the minimum usability and accessibility criteria set out by Government Digital Services (GDS). The GDS standards can be found on the GOV.UK pages. We require accessibility testing and Audit across identified digital services to be compliant with WCAG standards. The different types of disabilities that need to be considered include; • Blind • Low vision • Colour blind • Dyslexia • Deaf • Limited limb mobility • Learning disabilities • Autistic Spectrum Disorder (ASD) Supplier will be required to provide coding support to buyers design team. Who Are the Users The users are citizens and users within businesses with specific needs or using assistive technology who consume DVLA digital services. These services need to be designed in a way that enables the different user segments to conduct their business with DVLA and are relevant, accessible and ultimately useable. Early Market Engagement Work Already Done Existing Team The supplier will work alongside the DVLA qualitative research and usability testing team, as well as the DVLA interaction designers Current Phase Not applicable Work Location The testing/audit will be undertaken in an area selected by the supplier. Working Arrangments Due to the nature of the requirement any work will be undertaken off site and in an appropriate area determined by the supplier. Security Clearance Not applicable. Additional T&Cs Skills & Experience Proven experience in assessing pages for usability through assistive technology and software Proven experience in assessing pages for accessibility Proven experience in providing designers and developers with accessibility advice Proven experience in wireframe reviews Proven experience in accessability auditing Proven experience in WCAG 2.0 Accreditation Demonstrable experience in testing services using Mobile Phones, tablets, Desktop computers and Smart TV's Proven ability to provide coding support to buyers design team/s. Nice to Haves No. of Suppliers to Evaluate 10 Proposal Criteria Technical Solution Approach and methodology How the approach or solution meets your organisation's policy or goal Value for money Cultural Fit Criteria Supplier works with our access and interaction design team providing access to the testers. Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range up to £1500 per day, including provision of user testing participants with access needs, wcag audit report and summary of findings from user tests.