Crown Prosecution Service Website Rebuild and Hosting

Tender description

Why the Work is Being Done The CPS website has existed for a number of years in its current state and requires redesigning to ensure it: meets user needs regarding content, search functionality and responsiveness to modern devices; is built on a modern and flexible content management system with integrated analytics; and is hosted in a secure environment (minimum spec: IL2). The new website must be in public beta by early December under new hosting arrangements to be supplied as part of the refresh. Problem to Be Solved Preliminary user research tells us that 'key areas of the site are difficult to find, content targeted at lay people is difficult to understand, the site is not optimised for mobile and tablet devices, and the visual design does not present the CPS positively’. In addition, the current hosting arrangement will cease to exist in December 2017 and without a new site, CPS will not have a public or professional external-facing presence. Who Are the Users As a victim or witness, I need to find relevant information about the CPS' role easily and quickly so that I can understand my relationship with the CPS and what may happen at court. As a police officer, prosecutor student or academic, I need to have access to clear legal guidance that is not replicated elsewhere, so that I can easily understand the CPS' approach to prosecuting particular offences. As a CPS employee, I need to be able to update the CPS website quickly and efficiently so that the site shows the correct information in a timely manner. Early Market Engagement Undertaking analysis of requirements of ceasing hosting of current website with hosting partner Work Already Done We have conducted initial user research (under feasibility) which has confirmed what we know to be the issues around the current site. The design is outmoded, it is difficult to navigate and it provides a generally unsatisfactory experience. It is not clear what the website 'is for'. Outline Planning has been undertaken to identify a route to delivery under the agile methodology. Currenly working through exisiting content to indicate what information to retain. Existing Team In-house Product Manager (CPS Website Manager); Internal project stakeholders within CPS Digital Technology Services and Operations; Possible working with current website hosting company Current Phase Discovery Work Location CPS Headquarters in Central London and Wakefield will be the main loci for the work, but the supplier should be able to work remotely; possibility of user research labs in another location Working Arrangments Agile methodology to be used. We would expect the team to work from their own office, but with regular meetings (such as sprint planning/review, retrospectives, show and tell) with the Product Manager at CPS HQ in Central London and the ability to join regular and ad hoc meetings (such as sprint planning, daily stand ups) online. Use of collaboration tools to work collaboratively and transparently is desirable. Reasonable expenses will be covered following approval in advance. Security Clearance No security clearance required Additional T&Cs N/A Skills & Experience Demonstrable track record in producing useful, responsive and aesthetically pleasing websites Proof of responsiveness of redesign across different devices, including different screen sizes (e.g. tablets and mobiles) Proven ability to easily integrate video/photography and a variety of social media channels Proven ability of redesign to take selected existing content Proven track record in meeting the needs of different types of user Proven ability to ensure that Google Analytics will integrated to ensure continuity with existing records and to maximise the amount of useful data gathered Demonstrable ability to improve search engine functionality Track record in recommendation and/or provision of appropriate open source CMSs in replacement of existing ones, including easy access and publishing for a number of contributors, including audit trails Ability to provide on-site CMS training and 'how to' guides Track record in providing secure and uncompromised hosting Proven ability to meet Government guidelines, i.e. as a minimum, our service must meet Level AA of Web Content Accessibility Guidelines (2.0) Proven ability to create websites that are attractive and accessible for people with low digital skills Commitment to production of a Service Level Agreement setting out availability and response times (for both development of site and ongoing support) Proven ability to demonstrate security and maintenance assurances for the new site on an on-going basis Track record in useful user research, leading to successful website redesign/creation Availability of suitably skilled team members to achieve the desired outcome within time frame and on budget Nice to Haves Provide evidence of meeting a challenging deadline without compromising on quality and keeping within budget Have a track record of designing websites that are useful to people with learning disabilities/low digital skills Have previous experience and/or understanding of the Criminal Justice System No. of Suppliers to Evaluate 6 Proposal Criteria Commitment to having the new website in place by mid-December 2017 Ability to recommend a team make-up that will achieve our aims while remaining within budget Track record of delivering high-quality results within budget Positive, can-do approach, taking the limitations of our budget into account Proven track record in meeting the needs of different types of user Cultural Fit Criteria Work as a team with our organisation and other suppliers Be transparent and collaborative when making decisions Be able to work with clients with low technical expertise Behave professionally and strive for excellence Be honest and open Treat everyone with respect Payment Approach Fixed price Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range circa £100k for website design, build and test. reasonable costs for hosting and support to be negotiated separately.