User research project for digital collaborative products of NHS Improvement corporate site

Tender description

Who Speclialist Work With The supplier will be working with the NHS Improvement Head of Digital Product Strategy, a product manager and a user research specialist. What Specialists Work On For this project, we wish to have a robust plan created to gather user research insights from users (NHS Foundation Trusts and NHS Trusts) to inform the product creation and iteration of the corporate website, NHS Improvement. Work to include: -user research plan -identifying stakeholders across Providers, regional offices, etc for supporting user research -several roadshows to kick-off user research -implement crowd-sourcing platform to complement research -plan, lead and debrief user research focus groups, interviews, workshops -synthesise and prioritise user research insights -separate to this project, ad hoc user research on Improvement Hub Where the Work Takes Place Service shall be provided mainly at NHS Improvement’s offices in London, SE1. Some limited travel to Users’ sites may also be necessary expenses for any such travel shall be paid in accordance with NHS Improvement’s expenses policy. Early Market Engagement Working Arrangements The supplier shall work from NHS Improvement offices as necessary to fully deliver the scope. Work Location Service shall be provided mainly at NHS Improvement’s offices in London, SE1. Some limited travel to Users’ sites may also be necessary expenses for any such travel shall be paid in accordance with NHS Improvement’s expenses policy. Security Clearance Additional T&Cs Phases of work shall be agreed as individual of statements of work as approved by the Head of Digital Product Strategy Skills & Experience Experience leading user research for large government organisations like NHS Improvement Experience identifying user research stakeholders Experience organising user research workshops Experience synthesising insights from user research outsputs and making recommendations on priority Experience of working on digital products for large organisation Ability to make clear different profiles of users Experience of full ownership of user research project Experience of setting up crowdsourcing site Experience acting as interviewer in user research interviews or leader in workshops Nice to Haves Experience in conducting user research to support social products Experience working in NHS No. of Specialists to Evaluate 10 Cultural Fit Criteria Be collaborative and transparent when making decisions Share knowledge and experience with the team Work with a one team ethos focused on knowledge transfer Take responsibility for their work Work well with a variety of people at different levels Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £400/per day