Business organisation services

Tender description

HM Revenue & Customs (HMRC) are setting up a framework of Service Providers who upon request will be able to work alongside internal colleagues, primarily based in London, in the development and implementation of an organisational plan which will not only change the organisational design of HMRC but also its culture and values. HMRC are seeking Service Providers with deep knowledge and relevant experience in: Organisational Design (OD); specialist skills of rapid, digital and agile approach to OD around customer journeys; Culture and values change management expertise; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement and customer journey road mapping to help create a customer centered culture. During the development, implementation of the project and skills transfer, the partner will be expected to deliver the outcomes captured in ‘OD Road Maps’ as developed in a previous exercise (Phase 1). HM Revenue & Customs (HMRC) are setting up a framework of Service Providers who upon request will be able to work alongside internal colleagues, primarily based in London, in the development and implementation of an organisational plan which will not only change the organisational design of HMRC but also its culture and values. HMRC are seeking Service Providers with deep knowledge and relevant experience in: Organisational Design (OD); specialist skills of rapid, digital and agile approach to OD around customer journeys; Culture and values change expertise; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement and customer journey road mapping to help create a customer centered culture. During the development, implementation of the project and skills transfer, the partner will be expected to deliver the outcomes captured in the ‘OD Road Maps’ developed in a previous exercise (Phase 1). The service provider shall: Provide its expert experience to support HMRC to deliver a future proof design whilst transferring relevant skills to HMRC personnel to leave a legacy of design expertise; Provide option papers and cost benefit analysis of different types of models ensuring HMRC makes informed decisions; Provide a design that fits current requirements but also allows flexibility for changes in HMRC requirements; and Have a proven record and capacity to deliver rapid, agile and digital progress of the development and design of the new organisational design. HMRC will project manage the overall project but the partner will be required to provide the resource and the plan to manage their consultants and work, feeding into the overall HMRC project. No guarantee is given to the volume or value of the services required during the full term of the Framework, but for the period up to March 2018 the estimated value of work for both lots is 800 000 GBP. The maximum value of work that may be commissioned through the framework is 4 000 000 GBP but the actual total value is likely to be less than this. Tenderers are only be able to apply for one of the two Lots and will be expected to collaborate with the service provider from the other Lot. HM Revenue & Customs (HMRC) are setting up a framework of Service Providers who upon request will be able to work alongside internal colleagues, primarily based in London, in the development and implementation of an organisational plan which will not only change the organisational design of HMRC but also its culture and values. HMRC are seeking Service Providers Culture and values change expertise; coaching and support in transferring skills to HMRC colleagues; communication and stakeholder engagement and customer journey road mapping to help create a customer centered culture. During the development, implementation of the project and skills transfer, the partner will be expected to deliver the outcomes captured in the ‘OD Road Maps’ developed in a previous exercise (Phase 1). The service provider shall: provide its expert experience to support HMRC to deliver a future proof design whilst transferring relevant skills to HMRC personnel to leave a legacy of design expertise; provide a design that fits current requirements but also allows flexibility for changes in HMRC requirements; and HMRC will project manage the overall project but the partner will be required to provide the resource and the plan to manage their consultants and work, feeding into the overall HMRC project. No guarantee is given to the volume or value of the services required during the full term of the Framework, but for the period up to March 2018 the estimated value of work for both lots is 800 000 GBP. The maximum value of work that maybe commissioned through the framework is 4 000 000 GBP but the actual total value is likely to be less than this. Tenderers are only be able to apply for one of the two Lots and will be expected to collaborate with the service provider from the other Lot.