Audience Services
Details
- Value
- GBP 32,500,000
- Topic
- Call centre
- Published
- 9 June 2017
- Submission
- 10 July 2017
- Source
- ContractsFinder
Tender description
BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light hearted and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24 hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone, webform, letters) and emerging (webchat, social media).
Timeline
- Completed: Tender published9 June 2017Current notice
- Completed: Submission date10 July 2017
About the buyer
The British Broadcasting Corporation (BBC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@the-british-broadcasting-corporation-bbc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@the-british-broadcasting-corporation-bbc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@the-british-broadcasting-corporation-bbc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@the-british-broadcasting-corporation-bbc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@the-british-broadcasting-corporation-bbc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@the-british-broadcasting-corporation-bbc.gov |
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