Moorfields Eye Hospital - Ophthalmic Electronic Medical Record Change Management Consultancy

Tender description

Why the Work is Being Done The Trust invested in the development of an Open Source Ophthalmic EMR, OpenEyes. The Trust recently concluded a tender process which identified Hicom as the preferred partner to complete the development of OpenEyes and deploy Hicom’s CareHub product, with the majority of the functionality being delivered in the first 3 years of the contract. The first phase of go-live will be in Q4 2017/2018. The first phase of delivery will include a technical refresh, reporting and migrating to off-site hosting followed by completion of functionality required to support the “Big Three” Ophthalmic sub-specialities; cataract, glaucoma and MR. Problem to Be Solved A fully comprehensive Electronic Medical Record (EMR) solution is required to meet the needs of Moorfields Eye Hospital as a world leading ophthalmic clinical, research and educational organisation and to provide paperless clinical records that will improve the quality of care, and enable administration and operational efficiencies. We treat patients in 32 locations in and around London, which means that we can provide more first-class care and treatment in the community, closer to where people live and work. 30 Sites use the OpenEyes, open source Ophthalmic record. Two sites use another system and they will be migrated to OpenEyes. Who Are the Users EMR users are primarily clinical staff and AHPs including Optometrists, Pharmacy. Some administrative staff including medical secretaries and booking office staff will access the system. All Trust sites will use the system. Currently Croydon and Bedford use an alternative systems which will be migrated to OpenEyes at the end of the deployment. The product will cover all 18 Ophthalmic sub-specialities. The system will be hosted off site by the supplier. Early Market Engagement none Work Already Done OpenEyes is operational on 30 sites but not fully utilised by all clinicans and all sub-specialities and the product is not fully developed. The hicom Carehub product has not been deployed. as historic change management has been inadequate. Initial benefits work book and approach drafted. Change approach drafted in FBC. Clinical hazard log and action plan available for current version Procurement activity is complete. Supplier COTS product not yet deployed. High level functional specifications, including workflow diagrams, documented for all specialities. Genetics and Refractive have very detailed specifications. No SOPS documented Existing Team EPR Programme Team will consist of a range of Authority, supplier and consultancy teams to deliver the EMR solution. This will include the Programme Manager and deployment project leads, change team, test team, data migration team, trainers, technical lead, CIO and CCIO engagement, clinical secondments and other members of the IT department seconded to the project including 2 change leads/analysts. Clinical staff will also need contribute to specification, prototype review and UAT. The trust also has a part time clinical risk lead who is a consultant. Current Phase Not started Work Location Main site and base for work - City Road, London, EC1V 2PD. Travel will also be required to other Trust sites across London and the South East (Bedford and Dartford) from time to time. Working Arrangments Most of this work needs to be on site (at least 95%) due to clinical engagement required and wider EMR Team communications. Travel expenses will not be paid unless travel is required between sites during the course of the working day. Security Clearance DBS required Additional T&Cs Skills & Experience Experience of responsibility for delivering the transformation and change element of a large scale EPR programme in an acute trust Experience of producing a benefits realisation strategy Experience of responsibility for delivering and measuring the delivery of the benefits realisation programme in a large scale acute EPR programme Experience of responsibility for documenting revised workflows and SOPs in a large scale acute EPR programme Evidence of approach and methodology employed to achieve specification and documents workflow Evidence of approach to supporting cutover and go-live process Nice to Haves Experience – delivery of requirements definition for an Ophthalmic solution Experience – maintenance of clinic hazard log and IS00160 and evidence of approach Experience – analysing, documenting and achieving clinical sign off of Ophthalmic specifications No. of Suppliers to Evaluate 3 Proposal Criteria Approach and methodology (requirements specification) Approach and methodology (change management) Approach and methodology (Benefits realisation) Draft plan and timescales Team structure Value for money Cultural Fit Criteria Approach to identifying issues and risks and how they will be managed Approach to identifying dependencies between EMR programme workstreams and how they will be managed Approach to and evidence of ability and experience of communication with clinical staff Evidence of ability and experience of presenting Approach to team management Approach to QA and ensuring quality Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range (1) 2017/18 - 3/7/17 to 31/3/18 budget range- £220,000 to £320,00 (2) 2018/19 - 1/4/2018 to 31/3/2019 budget range £310,000 to £410,000 (excludes vat). note: trust will, in addition, also employ 2 business analyst/change leads