Repair and maintenance services of security equipment

Tender description

NWG are looking for expressions of interest to join our framework for Security Maintenance and Installation services. The requirement will be split in 1 lots: one covering the Northumbrian Water Operating Area and one covering the Essex and Suffolk operating area. A summary of the Security maintenance services required are below: Electronic Security: Intruder Alarms, Electronic Access Control (PAC), intercoms, electric / electronic fences, electronic locks, first line response for Cortech (security software system) and the first line response for barriers and gates. NWL will require routine maintenance (generally 6 monthly/annually) as well as breakdown maintenance response and repair. Then supplier needs to provide a 24/7, 365 day stand-by arrangement to cater for emergency response (max 4 hour response) to critical equipment. Minor capital works will typically also be delivered through the maintenance provider where repairs to existing assets are not financially viable. CCTV Security: Cameras and installation, video recording, interfacing with Cortech, IP based CCTV, camera controls, screens and monitors, column physical installs and lamps, local and remote monitoring. NWL will require routine maintenance (generally 6 monthly/annually) as well as breakdown maintenance response and repair. NWL will require the supplier to have the capability to attend site within 24 hours from notification of a request. Minor capital works will typically also be delivered through the maintenance provider where repairs to existing assets are not financially viable. Please see the additional information in section VI.3 to find out how to express an interest.