Expired contract

Provision Of Telephone Translation Services

Details

Buyer: Driver and Vehicle Licensing Agency
Supplier(s): TheBigWord
Value: GBP 7,200
Duration: 2 years
Topic: Translation services
Published: 18 May 2017
Source: ContractsFinder

Tender description

The Contracting Authority requires telephone translation services to support its business operations. The requirement is set to continue in the coming years. In support of their driving/vehicle license application, a small number of customers will contact DVLA (via a premium rate number publicised on GOV.UK) who may have difficulties communicating with the DVLA telephone agent in the English Language. At this point, the DVLA telephone clerk will require assistance in dealing with the telephone call in their native language. DVLA awarded a contract from the Crown Commercial Services Framework RM1092 Lot 2.

Timeline

Completed: Award date3 January 2017
Completed: Award published18 May 2017
Current notice
Completed: Contract expiry date3 January 2019

About the buyer

Driver and Vehicle Licensing Agency is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79530000 · Translation services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Commercial Director	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Procurement Manager	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Category Lead	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Senior Buyer	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov
Contracts Manager	+44 •••• ••••••	••••••••@driver-and-vehicle-licensing-agency.gov