Overseas Healthcare Beta Phase

Tender description

Why the Work is Being Done The Department of Health is responsible for the administration and operation of a series of processes relating to the statutory provision of healthcare under particular circumstances for UK citizens residing or visiting other EEA Member States, and for EEA citizens in the UK, and consequent financial claims and reimbursement processes. Current processes span several government departments and agencies and are supported by several IT systems, support of the main system ending in March 2018. Problem to Be Solved Currently processes are handled by different agencies; are mainly paper based, supported by outdated and disparate IT systems and spreadsheets. Collectively this can result in significant financial losses due to potential fraud and error. In addition, the early discovery has demonstrated that citizen user experience is suboptimal, not meeting government digital standards. Who Are the Users UK residents want to visit / move / go overseas for planned healthcare and receive free healthcare EEA residents want to visit / move / come to the UK for planned healthcare and receive free healthcare Claims manager needs to know if the UK is competent, so that they can correctly charge / pay a country Claims manager needs to know when situations change, so that they can properly pay / charge a country. Service Manager needs to track the service performance to inform management decision making Financial Manager needs an as-is and future predictive picture of claims and spend Early Market Engagement Work Already Done Discovery phase completed for the entire Overseas Healthcare Service (by Deloitte) which produced a series of user stories and a prioritised list of user journeys for the MVS for State Pensioners. Alpha phase (by Agilesphere) in progress to develop prototypes in Pencil and HTML based on user journeys and user research/testing, along with integration to RINA (EU package). Prioritised backlog produced for Beta. Legacy system assessed to determine data migration strategy. Existing Team The existing team consists of a Service Manager, Product Managers, Service Designer, Digital Transformation Lead and internal staff with expertise in subject areas and knowledge of user communities. Current Phase Beta Work Location Durham House, Washington, Tyne and Wear NE38 7SF Working Arrangments Co-located with the service operations team in Washington Tyne and Wear. Suppliers must comply with DH travel and subsistence policy. There is a possibility of travel for user research purposes, which could be anywhere in the United Kingdom. (DH will meet any additional travel costs incurred away from the Washington office for the purposes of user research or attendance at other DH/DWP sites). Travel to London should be expected. Security Clearance Baseline Personnel Security Standard (BPSS) clearance required. Additional T&Cs Skills & Experience Demonstrate how you will apply your skills and expertise to... deliver digital services that meet the GDS Digital Service Standard criteria and pass GDS service assessments and how this will ensure the successful delivery of this service assess legacy systems, develop migration strategies and migrate data to new digital services and how this will ensure the successful delivery of this service develop prototypes (wire frames/coded prototypes/etc.) iteratively via user testing/research and how this will ensure the successful delivery of this service develop digital services using agile methodologies and how this will ensure the successful delivery of this service develop production ready code for private/public Beta releases from Discovery and Alpha outputs (e.g. low-fi/hi-fi prototypes) and how this will ensure the successful delivery of this service prioritise key content and features using metrics, analytics, and user feedback and how this will ensure the successful delivery of this service prioritise product and programme delivery using effective estimation and sizing techniques and how this will ensure the successful delivery of this service design and build services which meet user needs, follow GDS design patterns, meet accessibility standards and how this will ensure the successful delivery of this service use automated (testing) environments and implement continuous integration, delivery & deployment and how this will ensure the successful delivery of this service implement 3rd party APIs and how this will ensure the successful delivery of this service Nice to Haves Demonstrate experience of successful delivery of digital services from Discovery to Live, involving retirement of legacy services Have experience upskilling client staff No. of Suppliers to Evaluate 5 Proposal Criteria Approach and methodology Technical solution How the approach or solution meets user needs Estimated timeframes to complete the work Team structure (with roles and responsibilities) Value for money How risks and dependencies are identified and approaches to manage them Approach to maintaining control, transparency and quality Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range