Expired contract

Universal Credit Booking Service Contact Centre Service Contract

Details

Buyer: Department For Work and Pensions (DWP)
Supplier(s): SERCO LIMITED
Value: GBP 8,887,102
Duration: 2 years
Topic: Call centre
Published: 11 January 2017
Source: ContractsFinder

Tender description

To deliver the following telephony service lines: Universal Credit Full Service from 30 January 2017 to 29 July 2018 (Handling an Inbound Call from claimants wishing to book an Initial Evidence Interview as part of their UC Claim) Universal Credit Live Service from 01 March 2017 to 31 May 2018 (Making an Outbound Call to claimants who wish to book an Initial Work Search Interview as part of their UC Claim)

Timeline

Completed: Award date6 September 2016
Completed: Award published11 January 2017
Current notice
Completed: Contract expiry date29 July 2018

About the buyer

Department For Work and Pensions (DWP) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-work-and-pensions-dwp.gov