Awarded contract

Postmobile Customer Care and Related Services (Call Centre)

Details

Buyer: An Post
Supplier(s): RigneyDolphin Group
Topic: Telephone-answering services
Published: 12 January 2017
Source: ie:e_tenders

Tender description

An Post’s intention is conduct a tender process to appoint a supplier for the provision of Customer Care Call Centre & Related Services for its Mobile Virtual Network Operator (MVNO) offering Postmobile. It’s An Post’s intention to provide a comprehensive customer care service with agents having access directly to our subscriber care systems. Previous experience in the provision of complex care solutions in the telecommunications industry is required. The call centre will operate An Post’s helpline number providing various care, support, and information about our services to the public An Post’s is seeking to enter into a contract for the provision of Customer Care Call Centre & Related Services. It is anticipated that the Agreement will commence in January 2017 and continue for a period of three (3) years with an option to extend the Contract for a further 1 year.

Timeline

Completed: Award published12 January 2017
Current notice

About the buyer

An Post is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79510000 · Telephone-answering services
79511000 · Telephone operator services
79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@an-post.gov
Commercial Director	+44 •••• ••••••	••••••••@an-post.gov
Procurement Manager	+44 •••• ••••••	••••••••@an-post.gov
Category Lead	+44 •••• ••••••	••••••••@an-post.gov
Senior Buyer	+44 •••• ••••••	••••••••@an-post.gov
Contracts Manager	+44 •••• ••••••	••••••••@an-post.gov