Industrial control software package

Tender description

Magna Housing seeks to contract with a prime contractor for the supply of an Integrated Housing Management Solution, with associated services. Magna seeks to contract with a ‘prime contractor’ for the supply of an Integrated Housing Management Solution, with associated services. Full integration of system data and functionality will enable Magna to operate as a ‘joined up’ organisation, enabling events occurring in one area of the business to be fully visible in real-time to other area of the business. This also takes into account potential integration with other systems such as, but not limited to, Magna's Kypera finance system, Magna's Kirona DRS job scheduler, 3rd party contractors, BACS. The core solution should operate within a fully integrated work-flow environment to support the management and control of business-related cases and situations. Where possible, work-flow should underpin standard, common and consolidated processes. The core solution must deliver standard reporting capabilities, be compatible with a third party data analysis and business intelligence facility, operating through a data warehouse. This must enable staff to understand the influences affecting their business responsibilities and thereby increase their effective management. A ‘value added’ outcome of the core solution must be analytical facilities that provide a complete performance management suite capable of automatic generation at the appropriate times. Comprehensive analytical facilities are an essential requirement of the core solution to enable customised detailed enquiries and to facilitate compliance with statutory and regulatory requirements. The solution must effectively support and manage all colleagues that operate remotely by providing them with the capability and opportunity to readily gain mobile access to the solution. This access should enable these colleagues to undertake their business with confidence, accuracy, efficiency and reliability. Full off-line capability is an essential requirement. Magna will facilitate and enhance the capability of offering more effective and efficient services to its residents by enabling a direct link to the organisation via a number of channels. Self-serve capability is a key element of Magna's requirement to address the need to communicate in an increasingly digitised world. Magna will be able to facilitate relationships electronically with its key business partners such as contractors in order to gain economies of scale, maintain visibility of service across organisational boundaries and ensure that data enquiry and update can be achieved directly by trusted 3rd party partners, this must include portals. Magna must ensure that all electronically produced documentation be made available centrally and accessible to all those who have the necessary rights to view/update the documentation. Related document management facilities will provide fundamental improvements to the storage, sharing and management of key documentation and will ensure that related documentation can be electronically triggered by appropriate business processes in the solution and attached to core business data e.g. tenancy documentation to the core resident and property data record, as appropriate. Magna must be able to fully exploit complimentary Customer Relationship Management (CRM) functionality to better understand customer and stakeholder groups and to facilitate improved customer service levels through both data driven and ad-hoc customer centric processes. The solution should enable a single point of contact to be available, where front line colleagues can manage all types of enquiries at this first point of contact. Customer profiling, segmentation and self-service are key priorities for Magna. Accelerating channel shifting through customer self-service and colleague mobile working capabilities are key priorities for Magna. Our objective is, by April 2019, for at least 50 % of all transactions / communications to be completed online including, rent enquiries, applications, repairs appointments, etc.