TSS Application Management Strategy Consultation

Tender description

Why the Work is Being Done Transition of disparate application management support arrangements into a single internal function (TSS) as part of the Live Service Transformation programme. Problem to Be Solved Cannot start procurement as we cant get a SMT approval on the sourcing strategy. Service strategy is missing that describes how best to classify and group the applications and then options appraisal, recommendation and justification for how best to source each group. Who Are the Users As the Head of TSS Application Management I need the SMT to approve an Application Management Sourcing Strategy So that I can commence procurement of the Application Management Service Early Market Engagement Estimated 5 weeks of short term strategy engagement to produce outline business case and options appraisal Work Already Done Initial discovery completed in 2016 However, scope changed soon after completion. Data is available although now a year old. Existing Team Head of TSS Application Management Application Management Project Manager Lead Business Analyst Live Services Commercial Rep Current Phase Not started Work Location 2 Marsham Street, London and Apollo House, Croydon Working Arrangments Close collaboration on client site Monday to Thursday to allow for Agile project management. Daily morning "stand-up" and progress via sprint planning and backlog burn-up/down. Scrum Master to be assigned from supplier Security Clearance SC Security Clearance Additional T&Cs Skills & Experience Extensive experience of developing ITIL service strategy for application management. Data collection and analysis of application catalogues Strategic business requirements gathering Able to demonstrate previous strategic deployments and best practice in operation Able to develop strategy for both legacey on-premise applications and digital Agile applications Extensive experience of ITIL based IT Live Service Operations Extensive experience of developing ITIL sourcing strategy for application management Extensive experience of providing SMT options appraisals with justified, recomended options Business Architecture Requirements Gathering Options Appraisal Business Case development Agile Project Management Scrum Master Nice to Haves Able to provide a site visit to demonstrate previous strategic deployments to demonstrate best practice in operation from previous application management strategic transition. Provide examples of previous application management sourcing strategy options appraisals and outline business cases No. of Suppliers to Evaluate 5 Proposal Criteria Approach and methodology Skill Level and experience Real samples of previous work Estimated timescale Team Structure Value for Money Cultural Fit Criteria Work as a team with our organisation and other suppliers Customer first attitude and focus on requirements Quality Focused and attention to detail The problem and solution is owned by the team All team members are equal - no hierarchy Transparent and collaborative when making decisions Payment Approach Fixed price Assessment Method Written proposal Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers No questions have been answered yet Budget range