Team to deliver API link to enable SMS messages aimed at Passport customers sent through NOTIFY

Tender description

Why the Work is Being Done HM Passport Office has an organisational goal to move digital messaging from our existing supplier to NOTIFY plus we are seeking to move as much correspondence from paper over to digital channels as possible. Problem to Be Solved HMPO sends a high volume of messages via SMS today and we want to use a better VFM option (using NOTIFY) for getting these messages to our customers - therefore we need an API link built. Who Are the Users HMPO wants to use NOTIFY to send automated SMS messages to our customers at key points in the Passport application process Early Market Engagement Work Already Done A discovery phase has been completed generating some user needs. We have the expectation that further investigation into user needs will be completed particulary user needs of passport holders. Discovery documents can be shared with shortlisted suppliers. Existing Team There is a Portfolio Director appointed to head this team. Current Phase Alpha Work Location Westminster, London Working Arrangments We expect the supplier to be flexible to our needs and within the in-house project team. The supplier will also be working with our in-house DevOps team, business and technical architects and other live projects that can improve the user journey by taking advantage of opportunities for integration. Work is based in London and will involve the supplier being on site for part of the week; suppliers will be responsible for their own travel and expenses. Security Clearance SC clearance would be preferred, but is not is not a pre-requisite. Personnel will be sponsored through the clearance process by HM Passport Office. Additional T&Cs Breakpoints to assess progress and quality will be set at the end of alpha and beta phases. Skills & Experience Have demonstrable experience of successfully understanding user needs and designing services to support them. Have demonstrable experience of user centric development and how this is balanced against business and technology considerations. Have demonstrable experience of successfully integrating systems via APIs, including on-premise and other cloud-based services. Have demonstrable experience of successfully delivering digital solutions that collect and manage personal and/or sensitive information with appropriate controls and protection. Have demonstrable experience of successfully working with other suppliers/3rd parties/other partners in the delivery of public sector digital services; Be able to mobilise the required multi-disciplined team to begin engaging on 27 February 2017. Have demonstrable experience of successfully assessing Discovery phase outputs and iteratively developing and improving them using Agile methods and practices. Nice to Haves Have demonstrable experience of delivering digital solutions that meet Level AA of the W3C WCAG 2.0 accessibility standards Have demonstrable experience of successfully delivering bi-lingual digital solutions. The solution must be available in both Welsh and English Have demonstrable experience of successfully and collaboratively working, coaching and sharing knowledge with Public Sector client teams, particularly those with limited agile development experience. Have demonstrable experience of successfully integrating digital solutions with Government platforms, such as Government Gateway, Verify and Notify No. of Suppliers to Evaluate 3 Proposal Criteria Technical solution Approach and methodology How the approach or solution meets user needs How the approach or solution meets the organisation's goal Estimated timeframes for the work Value for money Cultural Fit Criteria Be transparent and collaborative when making decisions Take responsibility for their work Can work with clients with low technical expertise Payment Approach Time and materials Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 60% Cultural fit 15% Price 25% Questions from Suppliers Budget range we have a projected budget of £100,000 currently, but this is an agile development and this can be reviewed in terms of the benefits deliverable related to costs.