Software package and information systems

Tender description

The Bank of England (‘the Bank’) is tendering for a suitable Supplier to provide an IT Service Managementsolution aligned to the IT Infrastructure Library v3 framework, covering the core functionality as detailed below,with the option to add additional modules in the future to provide functionality for Human Resources andFacilities Management and professional services to cover the implementation of the solution to the Bank. Core Functionality includes: Event Management Capacity Management Incident Management Problem Management Service Asset and Configuration Management Change Management Release and Deployment Management Service Level Management Service Catalogue Management Request Fulfilment Knowledge Management End User Portal Reporting.