NLEDP 045 Service Manager

Tender description

Who Speclialist Work With To work to Sustainment Lead What Specialists Work On Providing service design support to the Sustainment Lead Developing sustainable operational capability to support the business as usual operation of LEDS. To include management of problems and incidents raised against LEDS Defining SLAs to support operational running of LEDS, to include regular reporting and control mechanisms Providing service support for services not yet transitioned to operations Regular progress reports to wider sustainment team Managing service related risks and issues Responsible for delivery of Funding Strategy and Plan, Transition Strategy and Plan, defined Service Catalogue, Sustainment TOM, and Organisation Design. Where the Work Takes Place • Primary location: Home Office, Marsham Street, Westminster, London; Moving to Croydon later in the year. • Other London sites. Early Market Engagement Working Arrangements on site full time Work Location • Primary location: Home Office, Marsham Street, Westminster, London; Moving to Croydon later in the year. • Other London sites. Security Clearance SC or ability to be SC cleared Additional T&Cs T&S will not be payable for travel to sites within the M25. Travel outside of the M25 will be subject to HO T&S policy Skills & Experience Operating Model Design - design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change ITIL and Service Management – defining SLAs Stakeholder Engagement - Strong communications, relationship building, negotiation and influencing skills; able to ensure that advice regarding the service specialism is acted upon. Service Design- planning, implementation, control and review and audit of service provision to meet customer requirements. Business Analysis- Methodical investigation, analysis, review and documentation of business functions and processes. Nice to Haves Public Sector Funding Models (or similar) Knowledge and Understanding of Law Enforcement Operating Models Knowledge and Understanding of the government digital agenda Organisational Design- design and implementation of an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change Service Acceptance No. of Specialists to Evaluate 5 Cultural Fit Criteria Demonstrate commitment to excellence and improvement (for example, through seeking actionable feedback, setting targets etc.) Transparent and collaborative when making decisions and recommendations Have a no-blame culture and encourage people to learn from their mistakes Demonstrate courage (for example, express controversial views, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range