Business Analyst - New Ways of Working (Education)

Tender description

Why the Work is Being Done To review the way in which each of the Council's function units are delivered over the next 5 years, including an assessment of whether they should continue to be provided in order to ensure that we deliver effective and efficient services to our residents. We must ensure the services are sustainable and make full use of the potential provided by our people, our money and digital technology. The work must be completed by mid August 2017. Problem to Be Solved We need every process in the Education Service to be mapped to understand where we have synergies, what can be automated and what can be improved. This will include liaison with stakeholders such as schools, headteachers, the service users, the service teams and others. We need to redesign the structures, systems and processes that empower our staff by ensuring decision making takes place at the right level and allowing specialist skills to be applied to best effect. Who Are the Users We need to understand how many processes there are across Education, what they look like and how they can be improved. The users of the Education service cover other organisations, parents, teachers, heath workers, and others. Early Market Engagement None Work Already Done Terms of Reference have been written and a Projection Initiation Document . http://www.westberks.gov.uk/CHttpHandler.ashx?id=43849 http://www.westberks.gov.uk/CHttpHandler.ashx?id=43848 Existing Team There is a project manager, accountant, Head of Service, Corporate Programme Manager, Legal representation, Elected Member and others as required. Current Phase Discovery Work Location West Berkshire Council West Street House site & Market Street site) Possibly other addresses in Newbury Working Arrangments The work will involve face to face meetings with service delivery teams and stakeholders in our Newbury offices to understand the services they deliver, how they are delivered and map the processes through workshops and meetings. We need to transform the way we work in Education and there is limited additional support available. Security Clearance DBS checked Additional T&Cs Skills & Experience Have the ability to process map end to end services Have an understanding of the Local Government Digital Service Standard Have experience of working with Local Government Have experience of working with tight timescales Have experience of working with a wide range of service delivery teams Have experience of developing digital service process flow to predefined Business Process Model and Notation Have experience of working within Education Have experience of streamlining existing processes Have experience of working with Elected Members Have good user researcher skills Have excellent communication skills Nice to Haves Have experience of prototyping digital services Have experience or knowledge around Statutory Laws around Education No. of Suppliers to Evaluate 5 Proposal Criteria Technical Solution Approach and methodology Value for Money How the approach meets the user and organisation needs Estimated Timeframes How they've identified risks and dependencies and offered approaches to manage them Cultural Fit Criteria Be confident at communicating ideas with non-technical clients Be respectful of different opinions and constructive in feedback Be used to working with Elected Members Have an understanding of the political and financial environment and motivations Have an understanding of the motivations of staff and stakeholders Take responsibility for their work Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 45% Cultural fit 20% Price 35% Questions from Suppliers Budget range