Business Analyst - New Ways of Working (Development & Planning)

Tender description

Why the Work is Being Done To review the way in which each of the Council's functional units are delivered over the next 5 years, including an assessment of whether they should continue to be provided, in order to ensure that we deliver effective and efficient services to our residents that are sustainable and make full use of the potential provided by our people, our money and digital technology. Problem to Be Solved To understand and document every process (statutory and non statutory) within the Development and Planning Service. To fully map all processes end to end in order that we can understand where we might avoid duplication, improve efficiency or provide a digital solution. Who Are the Users As a service, we need to understand who all the customers are, how we service them and also all the stakeholders across the business. There are a large number of processes across the Service (which also includes Housing) and they will need to be documented to fully understand where we can make changes. Early Market Engagement None Work Already Done Existing Team Project Manager, legal representative, finance representative, Reps from the teams and senior management, including Elected Members. Current Phase Discovery Work Location Market Street and West Street offices of West Berkshire Council in Newbury. Possible other venues around Newbury. Working Arrangments There will be a requirement to hold workshops or team meetings, brainstorming sessions in order to gather the necessary data on processes. Most of this will need to be up front but the scheduling will be down to you. As long as the work is undertaken and completed by the required date. There will be a need to be in the office at least two days per week in reality. Security Clearance DBS Additional T&Cs Skills & Experience Have experience of working in Local Government Have experience of working in a Planning environment within Local Government Have the ability to process map end to end services Have experience of working with Elected Members Have experience of working with a wide range of service delivery teams and stakeholders Have experience of working within tight timescales Have experience of developing digital service process flow to predefined Business Process Model and Notation. Have experience of streamlining existing processes Have excellent communication skills Nice to Haves Have experience of prototyping digital services Have experience or knowledge of statutory laws around Planning and/or have worked with a Planning Authority previously Have good user research skills No. of Suppliers to Evaluate 5 Proposal Criteria How the approach meets our needs and the user Approach and methodology Value for money Estimated timeframes Technical Solution Cultural Fit Criteria Be confident at communicating ideas to non technical clients Be respectful of different opinions and constructive in giving feedback Be used to working with Elected Members and officers in a Local Government Setting Understand the motivations of staff Understand the political and financial environment within which we must work Understand the client base Take responsibility for their part of the work programme Payment Approach Fixed price Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 45% Cultural fit 20% Price 35% Questions from Suppliers Budget range