User Testing for the Redesign of a Council Website

Tender description

Why the Work is Being Done The organisation will be updating its website in 2017 to create a more usable digital portal for residents to engage with their local services. In order to provide an effective solution, a logical structure must be determined. The website launch has a deadline of September 2017. Problem to Be Solved Customer insight must be gained in order to understand their conceptual model of the website. Analysis of the paths that customers take in order to determine an effective structure for completing tasks and locating information. Awareness of resident opinion of where and how information and tasks should be grouped. Who Are the Users As a member of the public, I need to understand the logic of a website so that I can navigate to the services I need to access. The website is primarily directed at Mid Sussex residents, but also contains information that may be relevant to anyone, for example: tourism and local attractions, parking in the area, etc. As such, the primary testing group would be: Residents of Mid Sussex (Aged between 18 – 80) Early Market Engagement Work Already Done Existing Team The supplier will be working with the Digital Team at Mid Sussex District Council. Current Phase Discovery Work Location Mid Sussex District Council, Haywards Heath Working Arrangments Work is expected to be carried out remotely, i.e. not at Mid Sussex District Council, but must be carried out with the target demographic, which is Mid Sussex residents. Some on-site meetings may be required, but the majority of correspondence can be carried out electronically/telephonically. Security Clearance Additional T&Cs Total expected contract length over 6 Months. We expect no more than 10 working, non-consecutive, days: Phase 1 - Card Sorting by June, Phase 2 - Tree Testing to be completed by mid-June, Phase 3 - End product analysis to be completed by mid-September. Skills & Experience Recruitment of participants from specific demographics Payment and incentivisation of participants Discovery-phase user testing, i.e. card sorting, tree-testing, questionnaires, etc. Analysis of results of user testing Nice to Haves Suggestions of approaches to take for information architecture based on completed analysis No. of Suppliers to Evaluate 5 Proposal Criteria Participant recruitment approach Timeline of work Breakdown of costs Evidence of value for money Previous experience in similar cases Cultural Fit Criteria Demonstrate successful collaborative working with a public body Be transparent and collaborative when making decisions Payment Approach Fixed price Assessment Method Written proposal Work history Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range £500 per day