RSSB2452 Creating a customer service ethos in RSSB
Details
- Supplier(s)
- Touchstone Renard Ltd
- Value
- GBP 42,500
- Duration
- 4 months
- Topic
- Customer services
- Published
- 18 April 2017
- Source
- ContractsFinder
Tender description
RSSB recognised in 2015 that it needed to improve its approach to member understanding, engagement and communication and has taken initial steps to strengthen internal capability. In November 2016, the Office of Rail and Road (ORR) published their report into independent review of RSSB (http://orr.gov.uk/consultations/closed-consultations/railway-safety-consultations/orrs-independent-review-of-rssb-in-2016) and made several recommendations. In accordance with the background given above, RSSB is seeking an experienced and independent provider to recommend how to create, embed, maintain and improve customer service behaviour and culture within the company.
Timeline
- Completed: Award date3 April 2017
- Completed: Award published18 April 2017Current notice
- Completed: Contract expiry date31 July 2017
About the buyer
Rail Safety and Standards Board Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79342300 · Customer services
- 79342310 · Customer survey services
- 79342311 · Customer satisfaction survey
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@rail-safety-and-standards-board-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@rail-safety-and-standards-board-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@rail-safety-and-standards-board-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@rail-safety-and-standards-board-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@rail-safety-and-standards-board-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@rail-safety-and-standards-board-ltd.gov |
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