Helpdesk and support services
Details
- Supplier(s)
- NORman
- Value
- GBP 26,000
- Topic
- Helpdesk and support services
- Published
- 20 April 2017
- Source
- TedNotices
Tender description
We are looking to contract for an out-of-hours IT Service Desk with telephone and email contact options providing expert IT knowledge with specific Higher Education expertise to customers with printing, wifi, software, device, access issues and requests as well as proactively dealing with any monitoring alerts, escalating to on call staff where necessary. The Service Desk will operate between 6pm — 8am every weekday, throughout the day and night on weekends and bank holidays. The out-of-hours Service Desk will be expected to assist students with a range of University-specific IT queries such as with our VLE (Moodle), Library systems and journals, standard student applications such as SPSS/Nvivo and our Microsoft Office365 mail/calendar solution. Out of Hours IT Helpdesk support.
Timeline
- Completed: Award published20 April 2017Current notice
- Completed: Award date20 April 2017
About the buyer
Goldsmiths University of London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72253000 · Helpdesk and support services
- 72253200 · Systems support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@goldsmiths-university-of-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@goldsmiths-university-of-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@goldsmiths-university-of-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@goldsmiths-university-of-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@goldsmiths-university-of-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@goldsmiths-university-of-london.gov |
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