Expired contract

Customer Service Committment Research

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
IPSOS MORI UK LIMITED
Value
GBP 29,837
Duration
4 months
Topic
Research and development services and related consultancy services
Published
20 April 2017
Source
ContractsFinder

Tender description

Assignment under the Market Research MR130001 Agreement Contract. HMRC has drafted a set of service commitments to support our staff in improving our customer service. To ensure our approach is sound, we wish to share this Customer Service Commitment with individuals, businesses and agents. The research will confirm whether our view of great customer service resonates with customers and will identify any gaps in our thinking.

Timeline

  1. Award date14 January 2017
  2. Award published20 April 2017
    Current notice
  3. Contract expiry date12 May 2017

About the buyer

HM Revenue & Customs (HMRC) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73000000 · Research and development services and related consultancy services

AI insights

  • Is there a preferred supplier?
  • What are the buyers pain points?
  • What has the buyer previously procured?
  • What are the key requirements?
Sign-up to enrich

Decision makers

Connect with the people behind this procurement.

Contact nameJob titlePhone numberWork email
Head of Procurement+44 •••• ••••••
Commercial Director+44 •••• ••••••
Procurement Manager+44 •••• ••••••
Category Lead+44 •••• ••••••
Senior Buyer+44 •••• ••••••
Contracts Manager+44 •••• ••••••

32 similar open tenders

See more open tenders related to Customer Service Committment Research.

Explore all open tenders

Related buyers

Buyers similar to HM Revenue & Customs (HMRC).

View all buyers
BuyersCountValue
  1. Forestry Commission
    143
    £122.5m
  2. The National Archives
    88
    £16.5m
  3. Food Standards Agency
    84
    £16.4m
  4. Office of Gas and Electricity Markets (Ofgem)
    75
    £103.6m
  5. Office for Standards in Education, Children's Services and Skills (Ofsted)
    50
    £32.1m
  6. Office of Rail and Road
    37
    £2.3m
  7. National Savings and Investments
    36
    £5.7m
  8. Competition and Markets Authority
    33
    £19.2m
  9. Government Actuary's Department
    15
    £2.8m
  10. Office of Qualifications and Examinations Regulation (Ofqual)
    12
    £1.4m

Win more public sector contracts

Track every UK and Ireland tender in one place — set up alerts, find decision-makers, and never miss an opportunity.

Try for free