Wandle Housing Association: Tenancy Sustainment Service 2017-18

Tender description

Wandle is seeking a Tenancy Sustainability Service that improves our residents' financial resilience. Through a one to one service, group training, access to tools (including online), residents must be able to receive support regarding money management and improving their financial resilience. The service will be delivered face to face, online, via telephone and any other suitable methods available, and will include a significant focus on training frontline Wandle staff in delivering aspects of the service. It will adopt a proactive and preventative approach, to develop financial resilience and achieve greater tenancy sustainment among our residents. To achieve this, the supplier will provide a range of money management tools and advice on numerous topics relating to budgeting, saving and income maximisation. The service will also provide staff training to upskill Wandle's internal resources enabling them to deliver aspects of the service and enhance the knowledge of our contact centre to ensure queries are resolved 'right first time'.