Expired contract

UK SBS Early Conciliation: User research

Details

Supplier(s)
IFF Resarch
Value
GBP 20,000
Duration
2 months
Topic
Research and development consultancy services
Published
11 April 2017

Tender description

Based on the webpages listed: • http://www.acas.org.uk/earlyconciliation • https://ec.acas.org.uk/ Acas would like to get evidence of: • Understanding of how users of EC get to the Early Conciliation webpages (the user journey) and what they expect in terms of information and service when they arrive at these webpages (the webpages above can also be accessed via link from GOV.UK Website here https://www.gov.uk/employment-tribunals) • User comprehension of the information provided on those webpages. • Usability of the web-front end (i.e. going beyond the form itself to consider how the EC notification form web-front end, which has been operational since 2014, is currently working).

Timeline

  1. Completed: Award date20 March 2017
  2. Completed: Award published11 April 2017
    Current notice
  3. Completed: Contract expiry date31 May 2017

About the buyer

UK Shared Business Services - UKSBS is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 73200000 · Research and development consultancy services
  • 79300000 · Market and economic research; polling and statistics

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