Website CX review and design

Tender description

Why the Work is Being Done Prepare for the launch of a refreshed official Council wensite at the end of June 2017 Problem to Be Solved Current site has grown organically with little defined structure or checking of customer experience Who Are the Users As a customer of Aberdeen City Council I need to be able to navigate the website to transact and find information. Early Market Engagement Work Already Done Website content has been audited, the front page designed, a new platform procured and centralisation of all content agreed. Approach will be to release a minimal viable product. Timescales will be end of June 2017. Existing Team There is a dedicated web team with a web manager, one content officer and two developers. Firmstep provide the CMS. Current Phase Discovery Work Location Aberdeen Working Arrangments Combination of off and on site. Expenses will be covered and rates will be according to Council policy. Security Clearance Additional T&Cs Skills & Experience Users needs Stakeholder requirements User personas Online content writing and design Create UX, design and function requirements Nice to Haves Mobile app development Internet of things expertise Responsive web development No. of Suppliers to Evaluate 4 Proposal Criteria Approach and methodology How the approach or solution meets user needs Estimated times frameworks Cultural Fit Criteria Challenge the status quo Work as a team with our organisation and with other suppliers Use data to make decisions Adaptive to change Future focussed Share knowledge and be prepared to transfer skills Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range